I just read a thread on another forum about this question. If you want to have displayed a viewport thumbnail of your 3ds max scene within Windows Explorer, there are some things to check.
Make sure, you’ve thumbnail preview enabled in Explorer
In 3ds max goto Customize --> Preferences --> Files --> “Save Viewport Thumbnail Image” == checked
If this won’t help, download the attached file and add the information of the .reg-file to your registry.
Thank you very much! The only way we could get windows to display thumbnails was to install a max 8 instance too on our workstations. For some reasons, we have to keep a max 8 ready, and this was one of them.
Just a thought - did this not lead to file corruption in some cases? It might have been a while back but I think if one of your max files got messed up, it made windows explorer freak out when you selected it.