importing and creating custom assets

Enscape Requests, Issues, Discussions Enscape :: Issues
1

Hello all,

I am still pretty new to creating customs assets and not having much luck with them.

I have a few questions that will hopefully get me back on track as its very frustrating at the moment.

  1. importing geometry
  • I have had some issues with importing geometry where its will hang indefinitely and at times crash.
  • If it does import it usually at an incorrect size, its visible in the preview window, when resized it is not. Would love to be able to zoom extents to get it back in the window for a thumb nail.
  1. model comes in a white box
  • Once the model is set up in the custom asset editor and place into the model it comes in as a white box not the element. For example the table below is a the box not displaying as a table.

Hoping that someone has advice on this so I don’t go completely insane :rolleyes: . Even a link to a YouTube that might address similar issues would be great.

Thanks in advance :thumbup:

:revit:

2

Did you ever solve this? I am having the same issue.

3

@seysearles , please generally make sure that you are ideally using our latest version and otherwise can you kindly forward this to our technical support team directly ideally including an example model of yours if possible with which you experience this? This way we can try to reproduce this right away in case necessary and provide additional tips.

Thanks a lot in advance, and feel free to let me know once submitted too.