Impossible to access to Enscape Material Library

Hi team,
I have SketchUp 2026.1 and Enscape 4.14. Unfortunately, when I try to acces to metrial library apperas the erro in object. I tried to concat support form the menu Extensions | Enscape | Support, and the same error apperas: Error during to send the feedback. What can I do to solve the problem? I have only Windows Defender and no other antivirus or firewall.
I attached the screenshot of the errors.
Another question: may be that is there any library to download in my Pc, so I can use the materials?

Thanks for your help.

Hi,
I solved the problem.
I edited the file HOST located in c:\windows\system32\drivers\etc and I commented with # the following:

127.0.0.1 api2.enscape3d.com

127.0.0.1 my.enscape3d.com

Hi, i have the same problem. I’m using Enscape 4.2 and want to try to use the Enscape Material Library but it is missing. Is there any way to resolve this issue ?

ooh and I cant access both link provided

this worked, thank you so much

usually, updating to the latest version of Enscape and making sure that all servers mentioned in the following article are whitelisted should solve this. Here is the article: Set Proxy and Firewall - Global Site

In case such an issue persists after that, we would have to look at the log files individually.