License issue after computer initialization

Hello, my user ID is .

I reset my computer today because it was too slow.

I reinstalled the Enscape after initialization, but the license doesn’t work.

You still have a period of use.

Please give me the license again.

I beg you.

Have a nice day today

Hi @kbh , welcome to our Forum.

No worries, I have just reset your license right away - Please kindly make sure to revoke your license the next time before re-installing your machine or similar so that you can easily activate Enscape again thereafter.

In the future you can also ideally reach out to our support team directly in case you ever require assistance with your license once more.

Let me know in case there are any further inquiries as well.