31.0.15.2824
Maybe bring that up to date - that’s 9months+ old now.
Nvidia.com to get the latest ones rather than relying on windows update ![]()
I have just updated it to the latest GPU version. There are no new results, the same problem, only one shot made and again, the same error. I am trying on a significantly lighter model that does not contain that many lights (compared to the previous model) and I am getting the same crash.
PS: Just made couple more renders and worked fine, but I cannot rely on these couple of shots, as it is not stable I think.
Feel free to also still send in that feedback report as previously inquired so that we’ll receive your generated log files alongside:
https://learn.enscape3d.com/blog/knowledgebase/using-the-feedback-button-win-sketchup/
This way we can also check what is causing your crashes and if it’s due to the same cause each time and so forth. Let me know as well once sent in and we’ll check it out. Thank you in advance.
Feedback including log files has been sent after the last crash, a couple of minutes ago.
up
Could you kindly share the e-mail you’ve used in the feedback report submission form? Via a direct message of course for confidentially, as I can unfortunately not find any prior reports submitted through the e-mail you’re using to log into this forum.
Of course you should’ve received a response back from our support team long ago in any case (1-2 days after submission), so it would actually be ideal if you could briefly submit another report using the same e-mail you’re using in this forum before submitting.
The previous report may not have reached us, or you’ve used a different address and our reply landed in your spam/junk folders which may be worth checking out as well.
I’d appreciate your cooperation it and thanks a lot in advance.