Hello,
This laptop underwent a format by Dell representatives when they couldn’t solve issues related to the OS.
I found out that the license cannot be used on the same machine. I’d kindly ask for a license reset.
I sent an email to requesting a reset on 6/29/2023. No reply yet.
Also, please forward this so they can make this process more user friendly. No company does this to their customers. We don’t need to contact anyone in this kind of situation to be able to use the license we paid for. I was able to install all other licensed software after the reset with no issues.
@Voxel_2 , thanks a lot for your inquiry and I’m sorry to hear about this.
Right away, is deprecated and will not respond back anymore to license requests - Instead, please simply make use of either the feedback button or Help Center as detailed here:
How do I contact Support?
Meanwhile you can also share the license you wish to have reset via a direct message to me and I’ll reset it too.
Thanks Damien, I sent you a message.
Thanks a lot - I’ll make sure to forward your feedback accordingly and I’ve also just reset your license.
Please try activating Enscape once more and let me know in case there is anything else I can assist you with.
It has been applied successfully. Thanks for your time!
My laptop die, and i have a new one, but i can’t erase my licence on the after laptop. I need help can you help me @demian?
I’ve reset your license - In the future, please kindly get in touch with whenever you require any assistance with your student license what so ever.