I want to warn everyone about this vendor. I know many of you have made purchases from them and I recently bought render nodes from them. The first strange thing was that they billed my credit card in full 4 weeks in advance of shipping. I let this one slide.
Recently a motherboard failed. I paid extra for a 3 year warranty on parts. It was fairly difficult to get a hold of anyone to handle the warranty but using their online chat and e-mail I was able to get a new board sent. When the new board arrived it was the wrong one shipped in the right box. They then sent the right board and billed my card for both boards. I was told to return both at the same time and that I would receive credit for both boards. I eventually received an e-mail saying that my credit card would be credited but that I needed to wait up to 30 days for the transaction to occur. After 30 days the credit did not appear. I eventually got a hold of someone in the accounting department who had no explanation for what had happened. I was told that it would be taken care of immediately. A week later there is still no credit. These people have had my money since June. Now the accounting department will not answer the phone or respond to my messages. I have since reported this to my credit card company and will dispute the charges.
I will not buy anything else from these people and urge other people to be wary. I’m just glad that I’m not into them for a larger amount.
Contact the Better Business Bureau online and stop wasting your time - www.bbb.org. I had a problem with my laptop recently (I wont go into detail), but after a month waiting they got HP to call me up and offer a full years extended warranty free of charge. I just sent the comp back to them and two days later I had essentially a new laptop in my hands.
Thanks for your replies everyone. I’ve posted a review on resellerratings and will be contacting the bbb. After looking on resellerratings I see that my problem is not unique. I wish I would have known about this site before I made the purchase.
I wonder if they are in financial trouble? It seems that they always bill far in advance of shipping. They also delay refunds a minimum of 30 days. It also appears that there is no way to know if what you are ordering is really in stock. From what I’ve seen they order product from their vendors at the time you place your order.
Its weird. I used to live in US, and I built 2 dualie workstations with all with their parts in 2000 and again in 2002, and I thought they were excellent. I guess they have changed. Maybe new (bad) management?
Typical. When a small business gets successful in the US, someone in management always figures out a way to break it.
I bet they are using the money as interest free loans which they then use for short term investments to make money. What a scam! I don’t think it is legal.
