Hi @vlav , just a quick heads up, but please be so kind as to check your direct messages in this forum (as we would also really like to receive a support report incl. log files for further troubleshooting). Thanks a lot in advance!
Hi Demian,
I recently purchased a solo Enscape license, but the software is showing that the license is expired, even though my purchase was made very recently.
I previously reached out to support regarding this issue but have not received a response yet. I’m hoping you can help me? Thank you
Hi @jachelle_anne , and welcome to our Forum.
No worries in this regard, we’ve already successfully received your request, and our support team will reply to you very soon thereafter.
There’s a specific reason as to why your subscription was cancelled, but you’ll receive all the additional (semi-sensitive) information via your case.
Okay, thank you! When do you think I will hear anything back from the support team? There’s a project I need to finish soon.
Hi @jachelle_anne , and thanks for your reply! At this point, we’ll kindly have to ask for just a bit more patience, and you’ll receive a response by today, pretty much any minute now.
If you still haven’t heard back from us, the following day(s), feel free to let me know!
Okay im going nuts this has become a bigger issue than anticipated. Every time i open enscape and make a render it goes super fast like 5 - 8 seconds to render.
After a while with working with the model the render takes 15 minutes - then if i restart enscape everything goes fast again 5 - 8 seconds… It happens in all my projects.
Can i send a CB file or something so you can look into it? - how can we solve this issue?
You can refer to the solution here.
Have you tried doing this on one monitor while turning off the other? If so, is there still a problem?
had u tried placing enscape in the main monitor while still have all the monitors on?