This is honestly the worst update ever. The credits are completely unstable: they go down, then suddenly come back out of nowhere. Sometimes they are used up for no clear reason, and when the render stops, the credits return by themselves later.
The strangest thing is that even when the account shows zero credits, the general balance still says there are credits available. It is very weird and confusing. It feels like Chaos Cloud used AI to program the latest update, because it is extremely buggy, unstable, and expensive.
Hey,
Thanks for reaching out.
- Can you give more detail on that. I would love if you could explain in more detail a scenario where you think credits are instable.
We are asking, because there can be several reasons as to why credits can be returned. One thing that comes to mind is that we reserve a small amount of credits before they are actually consumed, we consume them and reserve the next batch. If something happens we can return the reserved credits.
- On that topic we are showing only the Chaos credits in the portal, indicated by the icon. If you have legacy credits available we only show them on hover. The idea is that we do not mix the two credit types, as they have different values. 1 Chaos credit (new) = 45 Cloud credits (old).
Let us know if you have more questions and feel free to open a ticket if there is a specific job that bothers you!
Best,
Kris