Uploaded 360 panorama keeps loading on mobile

Enscape Wishlist, Issues, Discussions Enscape :: Issues
1

I’ve created a 360 panorama and uploaded it to view it on a webpage.

When viewing it on my desktop in Chrome browser the link directs me to the panorama webpage just fine.

Scanning the QR -code directs me to the same webpage on my phone (Chrome browser Android app, latest version 79.0.3945.79) but the page keeps loading.

Been using this method for more than a year now but this is the first time this happens. What could be the problem?

panorama link: https://api2.enscape3d.com/v3/view/cadea687-171a-4989-9b25-61d7d16e579b

qr code:

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Enscape version 2.6.1

Thanks!

2

@tomb85 , thanks a lot for your report and welcome to our forum! :slight_smile:

This actually might be caused one of the newer Chrome updates - we’re having a look into it, I’ll let you know more once we have some news/solutions to share regarding this subject!

3

Thanks!

Sure has to be Chrome. Today i’ve had the same problem in my chrome desktop browser (version 79.0.3945.79)

I think yesterday my android chrome browser was already updated to the latest version, but my desktop browser wasn’t updated until today.

4

Thanks for the update. We’re looking to resolve this from our side, but maybe Google has to release another update soon instead. In any case, thanks for your patience!

5

A few minutes ago we deployed a new version to all panoramas (including old ones with the panorama.enscape3d.com link) . We tested them on Firefox Chrome and Safari current versions. In case you run into some problems shoot us a message at ?.