VR Teleport Problem : Won't Stick to Surface

Enscape Requests, Issues, Discussions Enscape :: Issues
1

Hi,

I’m experiencing problem with the VR teleport function.

If I point the right controller to a surface to do teleport, in most surface it won’t stick onto the surface so I’ll be teleported through the surface eg. ground, walls, etc.

But this doesn’t happen to all surface, but most of them. For instance, If I want to teleport to a ground in front of me, It will teleport me underground and fall. And if I try to teleport back onto the ground, I’ll be teleported to the sky and fall (walk mode). This induced motion sickness like falling from the sky.

2

@pierrenp_1 , welcome to our Forum, and thanks a lot for your report.

Can you perhaps kindly share some screenshots with me (outside of VR or while VR is active) of the areas where you’re falling through when teleporting? Is there any chance that you may have low ceilings in the project, which may interfere? Are you also using our latest release, Enscape 3.2? If not, or you aren’t sure, please update Enscape accordingly. You’ll find our latest installer here.

Also, if there is a chance to even share the project with us confidentially, let me know and I’ll gladly provide you with a safe upload link accordingly.

3

I actually experience it in outdoor spaces..

Oh I haven’t updated the software to 3.2.. I’ll try updating ASAP

Yes it’s a very confidential project, actually..

4

@Demian_Gutberlet I’ve updated to 3.2 and the problem persists…

I’ve tried uploading the recording of it (.mp4) but “An unknown error occurred during the upload”

But I can confirm, after a rollback to 3.0 the issue isn’t there anymore

5

You can also kindly instead upload the video through wetransfer.com and send me the link through a direct message. That would be highly appreciated.

6

@Demian_Gutberlet I’ve managed to find the cause of the problem,

If I have a ground /object surface(s) which has a part of some part of it consisting self-illuminated material, the whole object won’t be able to act as a teleport surface. Observed in version 3.0, 3.1, as well as 3.2. eg. If I have some staircases which the bottom of the staircases are self-illuminated material, the staircase group/object won’t be able to become teleport surface

7

Thanks a lot - I’ll file this as a bug report since this behavior should not be intended. I appreciate that you got back to me again with this info!