Often times if your graphics card/system meets our Minimum Hardware Requirements, but Enscape still does not run, it may very well be caused by an outdated graphics card driver. In this case, updating your graphics card drivers can help resolve the issue:
For AMD graphics cards, download the latest driver directly from the AMD site.
For NVIDIA graphics cards, you can download a new driver from the Nvidia homepage.
Or, check out our system requirements knowledgebase entry again in which you’ll also find our Recommended Graphics Drivers.
Please be aware, that Windows often displays your graphics card drivers being up to date, even when it’s not the case. Therefore we advise that you do not upgrade your drivers via the Windows Device Manager.
Another reason why Enscape might not be working as intended is that an outdated version of Enscape is being used, which may include some problems/bugs which have been resolved in a later releases or in our newest version.
Please check out this FAQ article in case you are not yet aware how to update your Enscape.
If you’re still experiencing issues with Enscape, even after your graphics card drivers and Enscape has been updated, don’t hesitate to reach out to our support team as detailed here.
Hello, I’m still experiencing this, with the latest driver. Looking to start a trial with rhino 6. On the start screen it won’t let me hit the start button.
Hello, i have trouble cause i must to erase everything from my computer due to a virus and enscape doesnt recognice this advice as that one so says to me i am using my license in more than one device, what can i do for that?
Hey, sorry for the late reply - I hope you have contacted our supportteam in the meantime (as described here) and received help.
We can of course reset the activations on your license key. Simply send us a message to or use the feedback button, and either tell us the email address you’ve used to obtain the license key, or the license key itself and we’ll set it back for you.
Please use the Feedback button (as described here) to send in an error report. This contains log files our support agents can use to determine exactly what’s the issue on your computer and come up with steps how to solve it. Thank you!
i start enscape but my sketup is of and send bugs report.. it hink graphic card isu my laptop graphic card is intel hd graphice 3000… what i do give me solution…
Unfortunately, the Intel graphics chip installed in your computer is not officially supported by Enscape.
Enscape may sometimes work on Intel chips, but this seems to be a largely random occurrence and we therefore recommend that you use a different graphics card or alternatively switch to a machine with a dedicated NVIDIA or AMD graphics card.
Intel graphics cards are just too slow for Enscape to run smoothly and although we do intend on improving Intel compatibility sometime in the future, it would be highly recommended to run Enscape on a system with a dedicated graphics card.
I would recommend that you refer to our System Requirements for an overview as to which graphics cards are being supported by Enscape.
my sketch up is 2020, and i try to download free trial enscape the latest version, and that said i can not download my setup wizard ended preamturely cause an error and my system hasnot been modified, how can i fix it ?
Run the Enscape installer again and in the first window of the installation process, where you will see the checkbox named ‘I accept the terms in the License Agreement’ make sure that is checked. This will enable the Advanced button which you should then click to proceed to the next window which will offer you the option to install for all users of the machine.
If that doesn’t do the trick, please also kindly send me a screenshot of the error message at hand - thank you in advance!
Welcome to our Forum - just to make sure, have you followed the exact instructions from my reply above:
“Run the Enscape installer again and in the first window of the installation process, where you will see the checkbox named ‘I accept the terms in the License Agreement’ make sure that is checked. This will enable the Advanced button which you should then click to proceed to the next window which will offer you the option to install for all users of the machine.”
If that doesn’t do the trick, can you let me know which version of Revit you’re using?
im using the latest version of revit 2020, it did the trick and the enscape is running but this time i cant see the windows of the 3d view even i click it
