Support

[glorybound]

How can I expedite support? I have been trying to get help for several days, but it is taking 24 hours to get an email response, each time, and at this rate, I'll be retired before I get things working.

[T0ofic]

"I'll be retired before I get things working."
yes Bobby, yes but keep trying..

[Svetlozar Draganov]

How can I expedite support? I have been trying to get help for several days, but it is taking 24 hours to get an email response, each time, and at this rate, I'll be retired before I get things working.

You can reach us via phone, this will definitely help if you need an urgent assistance. From then on, if the topic is more complex to be resolved on the phone we could jump on a remote session and this usually results resolving the issue right away.

In regards to the 24-hours response time you are mentioning. I'm looking the data now and it's about 12hours between the replies (not 24) which is mostly influenced by the huge difference in the time zones.

We are always looking for a ways to improve response times, so if you have any suggestions or positive experience from other companies in terms of support-service we'll love to hear it.

[glorybound]

Yes. I got an email about remote access and I am waiting for on another email.

[Svetlozar Draganov]

I can't find a new message from you from today (ticket 18580) or from our side.
If you are available now I think I could find someone to assist.

[glorybound]

I am available now. The last support exchange was yesterday morning. info@bobby-parker.com

[glorybound]

All set! It was a Windows One Drive issue. Cosmos was installed there by default, and it was not working.

[Svetlozar Draganov]

Glad to hear the issue is finally resolved.
For future urgent matter topics, feel free to reach us over the phone.