Cosmos is not working

[trick]

Yes, tried everything over and over again, and again with each update, also the last one. Makes absolutely no difference. When my current project is finished (in 2 weeks) I will contact you.

[guy_benzaken]

hi

can someone help me with this please?

[nikoleta.garkova]

Hi guy_benzaken,

Can you please forward us the cb.log file located in C:\Program Files\Common Files\ChaosGroup\ChaosCosmos so we can check for any errors printed?

Also, have you made any changes/updates recently? Please check if you have both Chaos Cosmos Browser Service processes running by going to Task Manager > Processes. If nothing is running, you can manually start the processes (Windows shortcut, and type Start Chaos Cosmos Browser). See if that makes any difference.

[calvin_ode]

Cosmos isn't working for me either. It starts normal, I can see my downloaded objects etc. However, when I try to download a new model or import a previously downloaded model, it opens a window in my web browser to login via Trimble. After logging in, I see the same Chaos Cosmos page but in my web browser. If I try to import a model from the web browser version, it just opens another tab with Cosmos loaded. Has anyone else experienced this?

[nikoleta.garkova]

Hey calvin_ode,

Is it possible to forward us the cb.log located in C:\Program Files\Common Files\ChaosGroup\ChaosCosmos? Please also mention this thread in the form subject.

[hristiyan_hristov]

Hello,
I have the same problem with chaos cosmos here on Vray with Rhino. It appears that the problem disappears after reinstalling the cosmos app. However, it works only once. After I shut down my PC and then turn it on again I have to reinstall the app again in order to make it work. Does anybody have a long-lasting solution for this?
Runnning cosmos_250942_win_x64 with vray_52004_rhino_win_x64 on Rhino 6 latest build.

Edit

checking all the boxes for firewall settings of all the vray apps seemed to resolve the issue.

[hristiyan_hristov]

In addition to my previous post, after updating the firewall settings, everything worked just fine, until I restarted the PC. Now my firewall has the same settings as before, but the Cosmos doesn't want to load again.. Any suggestions?

[borislav.stefanov]

Hey Hristiyan,

In this case it will be best if you can send us the cb.log located in C:\Program Files\Common Files\ChaosGroup\ChaosCosmos\ so we can analyze the root cause of the issue.

Please submit a support request through here - > https://support.chaos.com/hc/en-us/requests/new and attach the cb.log so we can help you better.

[hristiyan_hristov]

Hey Hristiyan,

In this case it will be best if you can send us the cb.log located in C:\Program Files\Common Files\ChaosGroup\ChaosCosmos\ so we can analyze the root cause of the issue.

Please submit a support request through here - > https://support.chaos.com/hc/en-us/requests/new and attach the cb.log so we can help you better.

Hey Borislav,

Thank you, for your suggestion. I just sent you the requested file with a short explanation. I look forward to read from you soon!

[thanju_maina]

Hi There,

Same problem with the cosmos. It was functioning well previously and then it simply will not allow me to even sign in.

Using Sketchup 2019 and 2022 on Macbook.

[thanju_maina]

Did anyone ever get the solution with the Cosmos browser problems?