Player CTD after 10 seconds running

[asen_stoilov]

Thanks! I will ping you back when I have progress with this issue.

[asen_stoilov]

Hi, I've spend 2 whole days trying to reproduce this issue. It turned out that the player tries to connect to the telemetry server even if it isn't sending telemetry data. The error that you are receiving is because something on your PC is blocking the connection to it, probably firewall rule or your antivirus.
I have compiled a version where there is no such connection initialized that should be usable by you. You could find it in the drive link below(chaosplayer_should_be_working.exe). Also if you have time you could install the other version in the link (chaosplayer_ssl_log.exe) which will log the network error so I could exactly now what exactly is causing it. The log will be in text format in C:\Program Files\Chaos Group\Chaos Player\errorLog.txt but will have to start the player as administrator to collect the log

https://drive.google.com/drive/folde...z5UuxEFb8UDee7


Regards,
Asen

[alex_simmons]

Try/Catch for-the-win! This build works on our canary machine. I'll roll it out to some users to try.

As mentioned at the start, this environment is "air-gapped". So, yeah, several firewalls are in the way.

[asen_stoilov]

Nice, can you try installing chaosplayer_ssl_log.exe and give me the text from errorLog.txt when crash occurs, so we could eliminate this issue in the future.

Regards, Asen

[alex_simmons]

Derp, I somehow missed your request to run that second installer. Here is the log file from that run. Looking at it, there's nothing in there. Re-running to see if I can get something to populate. I am running as Admin. Windows elevation prompt does come up.

[alex_simmons]

Log file is still empty.
The debug window shows this assert:

For some reason I have to paste a snip. Your forum doesn't like some char sequences in there.

[yolov]

Log file is still empty.
The debug window shows this assert:

For some reason I have to paste a snip. Your forum doesn't like some char sequences in there.

No sure what the reason is for not allowing text files, maybe some security check. Usually zipping the file helps.
In any case - we'll have a look, thanks for the log. By the looks of it, it seems it confirms what we thought the problem is, but I'll wait for the devs to confirm.
Thanks again.

[alex_simmons]

Unapologetic "bump". Do we have any feedback or follow-up from the developers?

[yolov]

Ah yes, sorry for the late reply. I believe we know what the problem is now and we'll try and get it fixed soon. Will post here once we have something.

[seq]

Hi Alex,

could you please repost the link to the special version of the Chaos Player? It seems that we have the same problem on Windows 10: Licenses are okay, but when we start Chaos Player, it just opens an empty window with no response title.

Quite annoying as we have to use the old PDA Player for now. So any help would be great.

Thanks,
Lars

[alex_simmons]

Do we have a timeline yet? The team is managing expectations and determining schedules.

seq - That isn't the behavior we are experiencing, but worth a try. It isn't my place to redistribute Chaos Group's software. Let's pester the devs to relink.

[yolov]

I just wanted to update this thread in case anyone else is having the same issue - a fix for this will be available in the hotfix we're preparing and we already have stable builds with it, which are based on the same code branch as the upcoming release: https://nightlies.chaos.com/#/chaos_player/stable

[seq]

Great news! Thanks for the update, Alex.