To all Vantage users: a new INDIE subscription???

[robert_ecker]

Indie Subscription would be fair! Also a perpetual version would also be interesting

[philip kelly]

IAnother relatively BIG thing is that there is no possibility to make a standalone to send an interactive model to clients, where the model quality can be adjusted to the power of the client's computer. Therefore I still need one of the competitors and then paying extra for Vantage is hard to justify!

I would absolutely agree with that statement. it's something I have wanting for years, to be able to send a client a standalone version of the model for them to present or for client to spend time looking their own design.
+++1

[Svetlozar Draganov]

I can chime in here and say that for me, support is lacking in even aknowledging quite a few of my requests.

I agree that this doesn't sound right. Is there any chance to send me example support-tickets or forum-threads where this happened?

If a feature request or bux-fix or behavior change is not going to happen, I'd rather be told than just left in silence...

We usually provide such information when it's clear we can't do anything about the bug-fix or feature request in the near future. This however is something that happen very very rare.
Our strategy is handle as many bug-fixes and feature requests as possible.
Again if you could send me some examples I could review that would be great.

Chaos's shift in focus away from pretty much purely Arch-viz towards a broader vfx user-base has meant that the types of features I make noise about seem to be off the bottom of any sort of priority list and the lack of feeback on the forums sort of confirms that.

That's not exactly right. Chaos is definitely not shifting away from the Arch-viz in favor of VFX users. I can assure you on that so there is no reason to consider that feedback from Arch-viz point of view is not taken into account, or it's with lower priority.
If a specific feature request is prioritized lower, this is not an indication or confirmation that it's in favor of VFX feature/bug-fix.

Let me know the exact feature requests you are talking about and I'll try to provide more concrete information.

On the other hand parts of the support team are indeed doing a fantastic job. It goes both ways imo.

That's really appreciated - thanks for sharing it.

[Pixelcon]

That's not exactly right. Chaos is definitely not shifting away from the Arch-viz in favor of VFX users. I can assure you on that so there is no reason to consider that feedback from Arch-viz point of view is not taken into account, or it's with lower priority.
If a specific feature request is prioritized lower, this is not an indication or confirmation that it's in favor of VFX feature/bug-fix.

Of course that might not be the reality of what's going on, but it's just how I percieve the situation


This thread has had a reply (and granted I was slow to reply to the reply) but the support-reply was very "narrow". Since then not much to either defend or explain the behavior or explain what will or won't happen in the future.

This is the one that I will always come back to as an example of poor response from the support crew. I honestly believe this is a "simple" feature that is worthy of fixing/changing. I was asked to describe exactly what I wanted, and I did, and no reply since November. I appreciate Peter has given me the time of day thus far, but I think just a quick reply to say 'hey we're working on it' or 'hey, sorry this is never going to happen. Ask again in a year or two' would be welcomed.

Another feature-request (granted I have since included this request into the one above). No reply.
Looks like I have a bit of a duplicate here which was replied to, then sort of died.

Another one. No reply.
Another one. No reply.

Anyhow there are others but I think I don't know when it's appropriate to expect a dev to reply or not. Even just an aknowledgement would be nice. These issues that I come here to whinge and complain about are things that I have to live with day in and day out. They're pain-points and when they go un-addressed it feels like there's a lack of care. This is probably not the reality, but again, it's a matter of perception.

Thanks for the reply, Svetlozar

[Svetlozar Draganov]

Thanks for the examples, I can see now better your point of view and I agree with it.
I'll think how we can improve on that. As an intermediate solution, would it be OK with you to open a support ticket in addition to your post in the Wishlist section and copy the link to the forum-thread?
We are able to monitor all support tickets, but we don't have the capacity to check and answer every single forum-thread. If something is urgent to you or if you don't receive reply from us in the forum feel free to open a new ticket. This will guarantee you will get a response from us.

[Pixelcon]

Thanks for the examples, I can see now better your point of view and I agree with it.
I'll think how we can improve on that. As an intermediate solution, would it be OK with you to open a support ticket in addition to your post in the Wishlist section and copy the link to the forum-thread?
We are able to monitor all support tickets, but we don't have the capacity to check and answer every single forum-thread. If something is urgent to you or if you don't receive reply from us in the forum feel free to open a new ticket. This will guarantee you will get a response from us.

Yes I will when I can. Thanks again, Svetlozar!

[matanov]

Of course that might not be the reality of what's going on, but it's just how I percieve the situation


This thread has had a reply (and granted I was slow to reply to the reply) but the support-reply was very "narrow". Since then not much to either defend or explain the behavior or explain what will or won't happen in the future.

This is the one that I will always come back to as an example of poor response from the support crew. I honestly believe this is a "simple" feature that is worthy of fixing/changing. I was asked to describe exactly what I wanted, and I did, and no reply since November. I appreciate Peter has given me the time of day thus far, but I think just a quick reply to say 'hey we're working on it' or 'hey, sorry this is never going to happen. Ask again in a year or two' would be welcomed.

Another feature-request (granted I have since included this request into the one above). No reply.
Looks like I have a bit of a duplicate here which was replied to, then sort of died.

Another one. No reply.
Another one. No reply.

Anyhow there are others but I think I don't know when it's appropriate to expect a dev to reply or not. Even just an aknowledgement would be nice. These issues that I come here to whinge and complain about are things that I have to live with day in and day out. They're pain-points and when they go un-addressed it feels like there's a lack of care. This is probably not the reality, but again, it's a matter of perception.

Thanks for the reply, Svetlozar

I can assure you that there is no thread in that section that is not read by me (and a few other Chaos folks). If a topic doesn't have an answer that probably means that we haven't decided what to do with the request, but it is noticed for sure.

On the other hand if you think those threads need some kind of confirmation that they are seen - we can do that. Just mind that this won't mean we are promising implementation of the respective request

[Pixelcon]

I can assure you that there is no thread in that section that is not read by me (and a few other Chaos folks). If a topic doesn't have an answer that probably means that we haven't decided what to do with the request, but it is noticed for sure.

On the other hand if you think those threads need some kind of confirmation that they are seen - we can do that. Just mind that this won't mean we are promising implementation of the respective request

Understood and good to know If you say you read these things, then I take your word for it and there's no confirmation needed. Thanks, Peter.

[yusofadibmanesh]

chaos always manage to give you the feeling that you have to pay more and more, but get less and less in return....