V-Ray Next fails to find license

[BBB3]

I've purchased an upgrade from 3 to Next but Next, once installed, can't detect the license. In fact, my online license server doesn't show any Next License, just 3 and the Next Beta.
I've emailed support early this morning about this but haven't heard back. When can I expect to receive a response?

[JezUK]

Yesterday was public holiday in Bulgaria. I don’t know about today.

i have the same problem but I think in my case it is because chaos put Next under a different account I have with them (so, not strictly their fault).

[mihail_kuzev]

I've purchased an upgrade from 3 to Next but Next, once installed, can't detect the license. In fact, my online license server doesn't show any Next License, just 3 and the Next Beta.
I've emailed support early this morning about this but haven't heard back. When can I expect to receive a response?

Hello,

In case you have not received a response yet please let me know your ticket number.

[BBB3]

Thanks. Still no response. Ticket number is 214-346-433

[bildform]

Have a look here: maybe this is the solution. I had a similar problem.

https://forums.chaosgroup.com/forum/...license-server

[mihail_kuzev]

Thanks. Still no response. Ticket number is 214-346-433

Hello, we sent you a response a couple of days ago from support@chaosgroup.com

Just wanted to check if you have received our e-mail and if you need any further assistance.