licenses missing from account

[TKT]

Trying to get hold of support via phone but no one is picking up. All our licenses have vanished from our account, the billing invoices still exist but we cant work on any of our projects with no licenses.

Everytime I try to load the active products or licenses page it gets an error or says we have no active products. How can I get in touch with someone to help sort this ASAP?

[aneliya_karadzhova]

Hello, TKT,

Please submit a ticket here: https://support.chaos.com/hc/en-us with the details of your account and a screenshot of the page where the licenses are missing so we can redirect this to the relevant team and someone will be in touch as soon as possible.

[TKT]

Hello, TKT,

Please submit a ticket here: https://support.chaos.com/hc/en-us with the details of your account and a screenshot of the missing licenses so we can redirect this to the relevant team and someone will be in touch as soon as possible.

I did open a ticket as well - Your ticket number is: 114204

[TKT]

Hello, TKT,

Please submit a ticket here: https://support.chaos.com/hc/en-us with the details of your account and a screenshot of the page where the licenses are missing so we can redirect this to the relevant team and someone will be in touch as soon as possible.

looks like during your recent website update our licenses have been moved to different accounts than where they should be so our license server lost all the products

[nuwan_gunawardena]

Hi, I too seem to be having the same issue. Can someone contact me directly from support please? I do have a ticket open - 114212 but have not received a response yet AND when I tried to call on the phone, no-one answers.

[kostadin.botev]

The support teams responsible for the migration are working on all cases so please be patient. Everyone will get an answer.

[gert_silling]

I have exactly the same problem. The premium licenses disappeared from my account in the middle of the day. I have opened 2 support tickets, but nothing changes, and I can't do any work. Their phone IVR is also not working.