A Solution to assets not being downloaded or showing in model

Enscape Enscape Requests, Issues, Discussions Enscape :: Issues
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Hi everyone - if you have the usual assets missing, not being downloaded bug. Try this mindblowing trick: Delete all users except one on windows. There Can be Only one windows user. And thats the user that has worked on the Project.

My office has been through hell with this issue. The support usual says something like: dele cosmos folder, start stop chaos cosmos browser, reninstall, restart…

One day we finally at my office had a breakthrough by chatting privately with one from support telling is that enscape at the moment does not support multiple users.

Im not saying that this Will 100% fix your issues with the assets missing. But it worked for us on every single machine at my office and it has worked for serveral other users at this forum. Give it a try.

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Just had the bug again 33 assets dould not be downloaded.

There where some left over users on my windows account after our it guy had been using my computer last week.

We deleted all users except mine. and Wolla… Now it works again all assets are back.

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Hello @skarn

Can you please verify that you’re using the latest version of Cosmos Browser - click

If you’re not using it, can you please try to install it?

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Yes i will do that. But the problem is fixed for now by removing users. I will keep you updated

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Thanks in advance.

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Instead of deleting every user profile, It’s probably easier to change the path where assets are saved, outside of a user profile path i.e. c:\assets. But the issue is mostly fixed in the recent Cosmos version, where by default the asset folder is put into the user\document folder instead of a directory the admin install user profile.

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The latest version of Enscape doesn’t replace the Cosmos installer. Are there plans to package this updated browser with the Enscape install?

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Thanks for sharing your experience. Sadly this won’t work for us. That being said the fact that this works for you confirms what I suspected for a while and highlights a major problem with Chaos Cosmos.

To Chaos / Cosmos devs - this is a major problem and we need a solution that doesn’t involve deleting all users

That has not solved the issue for us

That has not been our experience. We are on the latest version of Enscape and Cosmos. The issue is still happening exactly the same way

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I wanted to follow up with our experience since rolling out Enscape 4.16 and the latest Cosmos Browser release. We have seen much more stability with the application and materials are not disappearing in projects. I haven’t had to roll any users back in the 3 weeks since we pushed it out.

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Does that mean the Cosmos Browser packaged in with the 4.16 release, or still Enscape + separate Cosmos Browser install to get a more recent version?

And is the multiple user bug fixed or still causing issues?

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We had to deploy the Cosmos Browser separately to resolve this issue. I am trying to figure out if the more recent release of Enscape includes the newest Cosmos Browser update.

As for the multiple user issue, we never tried that as a solution. It wasn’t a reasonable solution in our environment. We are no longer having issues with the materials not showing up anymore.