All Seats Occupied'' Message. I have still 10 days of trial but today it says you are using is invalid. I cant understand.

Enscape Host Applications Enscape for SketchUp
1

Hello,

I have issue that I can’t enter the enscape today for ‘’ All Seats Occupied’’ Message. I have still 10 days of trial but today it says you are using is invalid. I cant understand.

2

Hi @rfaenscape123 , thanks for your report - This should not occur during your trial period if it’s still persisting, so please briefly reach out to our licensing team directly via the Help Center and you will be assisted shortly thereafter. Either by resetting your trial time or investigating further here.

Once again thank you for the cooperation here.

3

You are welcome but I need to solve this as soon as possible. Submitting and waiting the response takes a lot of time. any other way to connect them to solve this problem much quicker ?

4

Please briefly forward a dedicated request to licensing as this is the proper support channel. They will be best suited with troubleshooting or resetting your trial if necessary. You can let me know once sent in as well and I’ll make sure it will be processed as quickly as possible.

5

I sent it Request #272461

21 minutes ago.

6

1 hour passed. Nothing was solved. I recieved any response. It shouldn’t be this hard.

7

Please kindly give our team a bit of time to process the request. As I’ve just recently renewed your trial already I unfortunately cannot do so manually again, as usually trial resets must be handled via our licensing team as previously mentioned. I understand the wait is frustrating but you will be assisted soon of course.

8

I am on my trial process but still I needed 2 times to assist some errors to it. Sounds not promising as a trial user. I couldn’t enter the render software just cause there was an issue. I can’t making a presentation to my clients cause of it. That is so bad for reputation I can’t lie

9

It’s been 3 hours. Any different way to helping out ? still sitting in front of the screen and waiting?
Machine Fingerprint : CEwVbwaVy2+u07WsUExxWWNIddkT1rlzvxr2q+OP5vA=

10

Our licensing team has already been notified to expedite your case but they also receive more inquires lately than usual. I have to once again ask for more patience here while they process your request. If you get the chance and haven’t tried it yet you can also give our latest preview an install to see if that makes any difference, otherwise you can expect further a response in any case.

11

this happens to me also with the seats being full on the newest trial. I just restart everything and it works