I haven’t imported any models using Cosmos in awhile. Today I fired it up and updated the browser and downloaded a model. That part went well. However when I tried to import it I get “Error. Selected importer not found”. I tried other models and got the same error. I restarted Rhino and still the same error. I went into my Cosmos settings to see where the models are being downloaded and I found them in the Documents folder. They look good to go. Why would they not import correctly? 
Hello @SHoutzager
Can you please share the vray-neui.log files so I can check them? Please copy them right after the issue appears otherwise they might get overwritten by other actions.
It corrected itself. Is working fine now. Thanks.
Nice, Thanks!
I have an other problem to import models. If I use drag and drop from the Cosmos browser than nothing happens. Only if I use the import button than it works.
-Micha
Hi @Micha
The asset should be there(at least it was when I tested it on my side). Try to zoom out or change system units to centimeters or meters before importing the asset.
I tested it again and drag&drop like at my screenshot doesn’t work, also if I switch to meters before. If I use Ctrl+A, than no meshes are selected. Only if I import it on an other way it works.
Can you try with the latest build(5,20,04)?
This is the V-Ray version I use. Also Cosmos is updated.
Just to be clear, you see the image preview while dragging, but you don’t see the final result ?
do you see the imported entry in the asset editor ?
do you see amy warning/errors printed on the command window ?
drag&drop is just a thin wrapper over the import command. In fact you shall be seeing “vrayCosmos” command emitted on the command windiw
Right, I see the image preview during drag&drop, but no final result, no entry at the asset editor, no warning/error.
I see “vrayCosmos” … at the command line if I use the import button or drag&drop to the 3D space without an object is highlighted. If I dra&drop to a highlighted object than nothing happens at the command line.
(I will start a remote session with the link I got from Slavcho tomorrow.)
Hi @Micha
The issue is fixed and fix will most likely be implemented in the next update
Hey this issue with importing Cosmos models has reoccurred for me. I have gone to cbservice.exe and tried to start it by right clicking it and pressing Open. Tried run as admin as well. Thing is I can’t tell if cbservice is running or not. Anyway Cosmos will not import models. When I try Cosmos says importer has not been found. :roll:
Dear @SHoutzager , hello.
To be sure that the processes are running you could open Task Manager > Processes > Background processes and search for Chaos Cosmos Browser Service processes. There should be two of them.
A simple way to stop and restart them is described here.
How to perform a clean reinstall is described in steps here.
Have you noticed when the issue reoccurred?
Was there any update or have you experienced any network problems?
Best regards,
TS
In addition, please check the advanced method described here from Nikolay Bakalov.
It could be helpful in your situation.
Waiting for your answer.
Reinstalling the Cosmos Browser made it work again. Thanks
Thanks for sharing.