Dongle stopped working?

V-Ray V-Ray for 3ds Max Issues
1

Hi,

Yesterday we received our vray dongle’s and this morning i reinstalled vray using the hardware lock option, installed everything, inserted the usb key and everything was running fine on 3 machine.

This afternoon one machine was’nt able to obtain a license after working flawless the entire morning. Anyone else having this problem? I can’t get it to work anymore, i reinstalled vray plugged the key in another usb slot but still no license. We still have the software license running so production is not in danger here, but i would like to get the key working again.

Erik

2

did you install the wibu software?

3

Hehe,

Yes, the machine did work just like our other machines are still working.

4

no firewalls are running on the machine that is running the wibu server?

5

Just the standard windows firewall

6

try turning it off

7

Well, ill give that a go in a while. We use windows 2003 on our server and it won’t let us turn it off locally. I will have to terminate the service from within our server.

But the windows firewall is running on our other machines as well and they have no problems running the wibu keys.

But we will give it a try.

8

also double check the license settings in vray to make sure they are pointing at the correct ip/computer name and that the port is 30304

9

The license says it points to localhost, should we change this to the actual ip or computer name or won’t that make a difference.

btw thanks for the fast replys

10

change it to the license server. It should fix your problem!

11

Well that’s just it, we don’t have a seperate license server. We just received 4 seperate keys so every pc is running the license locally.

12

ah, ok localhost will be best then.
Check the online help there is a good guide there.

13

Hmm, Just checked out the license running on my machine, it says that no licenses are in use, but i do have max with vray running. So what is the deal here?

14

It says that there is 1 GUI license in use, which is because you have opened the Render Scene dialog. No render/DR licenses are in use since you are not rendering. Looks like everything is ok.

Best regards,
Vlado

15

Ok, thanks that clears up one question.

Remaining question is why the other computer suddenly stopped using the hardware license.

16

Well, I am not quite sure why it has happened, but here are several things you can do:

(*) kill the v-ray license service;
(*) in the Task Manager, make sure there aren’t any copies of 3dsmax left running;
(*) unplug and plug the dongle;
(*) make sure the dongle is recognized from the Control Panel > System > Hardware > Device manager (under universal serial bus controllers it should say WIBU-BOX/RU);
(*) start the vrlservice again;
(*) use the http://localhost:30304 address in your browser to make sure the service is running fine and recognizes the licenses;
(*) start 3dsmax and see if V-Ray can connect to the server and get the license;

Best regards,
Vlado

17

Oke,

Vlado you do realise it is Saturday and you really should be enjoying yourself somewhere. I know i am.

But i will give it a go monday when i get back to work.

Thanks,

Erik

18

Problem fixed,

We used the dongle from another pc and now it is up and running.

I guess the dongle is broken.
I will contact our reseller for a new dongle.

Erik

19

good to know its fixed, but not good to know that it was the dongle.

20

Yeah i know, for now it wasn’t a problem because we could fall back to the software license. But i assume that RC4 doesn’t have a software license, so it could become a problem if more dongles start to fail.

Let’s hope it was just an incident.

(edit: typo)