Hello , i just updated my plugin to Enscape 4 and it wount start start inside of rhino. I see the tool bar and everything buy when clicking the start enscape in a window nothing happens . When opening the files that i was working on there seams to be no materials in enscape when i open the material editor. I need to scale back to enscape 3.5 but i dont want to loose all the textures that are installed inside enscape how can i do that ? where are imported textures and all local assets located so i can save them ,
My license is working and i logged in into my account from enscape in rhino so im not sure whats going on , there are no error messagess .
Thanks again
J
We’re currently investigating the cause behind this specific problem.
If you haven’t already please also submit a feedback report including log files:
https://learn.enscape3d.com/blog/knowledgebase/using-the-feedback-button-mac-rhino/
The more log files and overall machine information we receive the more quickly we should be able to resolve this. Thanks a lot in advance for your cooperation as well.
You will be notified either via this thread or through the created corresponding support case if you submit a feedback report.
Please make sure that you are using the latest release of Enscape for Mac which can always be found here - If you still experience this or any other problem kindly reach out to one of our Mac specialists by simply submitting a support report as well. This way we also receive all of your machine information, log files and so forth in order to look into this further.
Thanks a lot in advance.
I just got mine to work. I just made sure to update Rhino 7 to the latest version. My older version of Rhino 7 only worked with Enscape versions before the 4.0.0.577 update.