Hi @cleeid.2013 , welcome to our Forum.
Right away, can you please ensure that your system meets our requirements:
https://learn.enscape3d.com/blog/knowledgebase/system-requirements/
And if so, please ideally also submit a feedback report using the feedback button as detailed here:
https://learn.enscape3d.com/blog/knowledgebase/using-the-feedback-button-win-revit/
Thank you in advance for any further replies.