Enscape doesn't load or doesn't show any objects in the preview

Enscape for macOS Enscape for macOS :: Questions and Issues
1

Hi,

I’m using Sketchup Pro 2022 on MacPro M1. Enscape doesn’t load or doesn’t show any objects in the preview. The Extension Manager shows it has an invalid signature. I’ve tried to reinstall but nothing has changed.

Any suggestions, please?

2

Please install latest hotfix: Enscape for Mac Hotfix

3

Has anyone figured out this issue? I am having the same one. Enscape will not load. When I check the Sketchup Extension Manager, Enscape is listed with an error and “Invalid Signature”. When I uninstall Enscape, load it and run it, it runs fine. If I close Sketchup and/or Enscape it returns to unloading and the before mentioned error. I’ve been using this workaround and not willing to do it anymore. Getting very close to asking for my money back on this. I’ve had nothing but issues from the very start. Please help.

2021 M1 Max MacBook Pro Ventura 13.0

4

I’m sorry to hear about that - I reckon that you are also using our very latest release which you can acquire here? If so please also briefly report this problem via our helpdesk portal here (Contact Support). Our Mac specialist will then check out this specific issue to assist you further, which will be rather soon so thank you for a bit more patience.