Help! Enscape in MacOS Ventura doesn't load.

[hanswarren]

Hello! I just received an email with my application for Education License. After downloading the software, I tried opening the app, and it said “EnscapeApplication” was damaged and can’t be opened. You should move it to the Trash."

I followed the workaround guide for the macOS 13 Ventura (WORKAROUND: macOS 13 Ventura ““EnscapeApplication” is damaged and can’t be opened. You should move it to the Bin.”)

The pop-up message was resolved. However, the application won’t open.

[phil_read]

Have you confirmed your computer meets the Enscape system requirements for OSX?

https://enscape3d.com/community/blog/knowledgebase/system-requirements-macos/

[hanswarren]

Yes, I have confirmed that my computer meets the Enscape system reqs. I am using MBP 14".

[phil_read]

Please be more specific with regard to your laptop model via Apple>About this Mac.

[hanswarren]

Here is the specific of my laptop model.

[phil_read]

I noticed from your animation above that you’re trying to start a Enscape by clicking on the Enscape icon, which is not how you start Enscape.

Start Enscape from within the design application.

[hanswarren]

During that time SketchUp is running. I tried doing what you have said however it still doesn’t work. No Enscape showing up.

[phil_read]

Starting Enscape from the Enscape icon (weather SketchUp is open or not) is not how you start Enscape. Is the Enscape plugin options available from the Extensions dropdown:

You can also add the Enscape tools to the toolbar:

[hanswarren]

Unfortunately, that doesn’t appear in the extension menu. In the extension manager, I get the message ‘!Failed to Install EnscapeApplication. app. Unable to handle app files’. Please, I really need your help with this I will be having my exams next week and Enscape is important for my work in design and visualization.

[Demian_Gutberlet]

@hanswarren , I’m afraid this is generally currently a known issue which may not always have a workaround - Please kindly also contact our support team itself through our helpdesk. Make sure to roughly repeat what you’ve stated here, mainly that Enscape simply seems to not be installed into SketchUp properly. One of our Mac specialists will then get back to you accordingly soon with further steps to try troubleshooting this.

[Thaliatmc]

Hi, hanswarren

Was this issue solved - is there a thread that includes a solution?

[Daniel_SchuesslerKaeferle]

Hi Thaliatmc,

Thank you for your message.

Unfortunately, there is no direct fix for this yet but is planned for the update coming later this year. In the meantime, please open a case with our support team via our helpcenter. There might be a workaround depending on the situation that we may be able to explore.