Hi,
I recently purchased a licence for Enscape to use as a plugin for Sketchup on my Mac.
Some preliminary info: I have the latest Mac OS, the latest SketchUp, and downloaded the latest Enscape for Mac through my registered login account.
I have previously installed a trial version of Enscape on this same computer about a year ago, and not sure if there is any residual marker related to my device, either from SketchUp or Enscape, however in my extension manager, it says I have an invalid signature. In my Chaos account settings it says it “could not locate Chaos Unified Login service”.
If i try and open Enscape it come up with a licence notice, however the “sign in” link does nothing when clicked, as though it isn’t activated. the adjacent “chaos Documentation Website” link however does work. This is despite checking I am signed in on my Chaos account.
I have contacted customer support everyday now for the last three days, and the only response to my initial request was to “download latest version from my login, and let them know if I still experienced the same issue”. I did all this, tried uninstalling and downloading again to make sure nothing has changed and replied.
The next response the following day noted I needed to log a new ticket. I did, and also requested if the ticket could be merged. Reply again came the following day with absolutely no response to my initial request for support. Conscious that due to location, there is an unavoidable delay in response, however some advice or acknowledgment would be appreciated.
If anyone has had any similar issues and can offer a solution that would be great! Screenshots attached below for reference.
