Revit 2022 and Enscape.
It starts to load and then just shuts down.
Opened a trouble ticket 4 days ago. Got a generic response and then radio silence
If any tech from @enscape3d is monitoring this forum please help.
It’s crazy that even after 4 days there is no resolution
Here is the ticket
Hi @wadia , welcome to our Forum.
Right away our apologies for the delay in this regard - Our support team has already been notified, this has been escalated internally, and you will be assisted very soon thereafter now. Please stay tuned for any further upcoming e-mails/replies from us via your existing case.
If anything else may come up in the meantime please let me know as well.
Also, posts in this Forum are approved manually at first to reduce spam, since you inquired about that. From here on you can freely post whenever you like.
Thank you in advance for just a bit more patience.
Hi @Demian_Gutberlet it’s now been a week since we opened that ticket. And there is zero response. This has resulted in us not being able to use Enscape. This is really disappointing.
Please stay tuned for a further reply you should receive later today - Once more our apologies that you had to wait until now, in this specific case one of our colleagues was out sick unexpectedly which caused some internal delays in that regard for certain inquiries, which we are sorry about. We’ll of course make sure that this won’t occur again in the future.