Hi everyone,
I’m looking for some advice and help regarding my Enscape subscription renewal.
Last year, I purchased a one-year Enscape subscription using my personal email account. However, I have recently been assigned an Enscape Premium license through my company’s organization, so I no longer need my personal subscription.
Unfortunately, my personal subscription was automatically renewed, and I was charged again on October 14, 2026.
I contacted Chaos Support on the same day the payment was processed and requested a cancellation and refund. However, I was told that refunds for subscription renewals are not available under their policy.
I also tried to submit a refund request through my Chaos account under Billing → Invoices, but the “Request a refund” button was disabled, so I couldn’t submit the request myself.
I have explained my situation to the support team and asked them to reconsider my case as an exception, but so far, my refund request has been denied.
I understand that subscription renewal policies exist, but I was hoping that my situation could be considered since I no longer need the personal license due to my company’s license, and I contacted support immediately after being charged.
Has anyone experienced a similar situation and successfully received a refund for an automatically renewed Enscape subscription? If so, could you please share how you resolved it or what steps you took?
I would sincerely appreciate any advice or suggestions. This unexpected charge is a significant concern for me, and I would be very grateful for any help.
Thank you so much for your time and understanding.