Urgent Request of Refund Enscape Subscription

Enscape Enscape Requests, Issues, Discussions Enscape :: Requests and Questions
1

Dear Enscape Team,

I am an undergraduate in Vietnam, and I desperately need your help. I wish to cancel my subscription to Enscape. I regret not terminating Enscape’s 30-day free trial before it automatically renewed. I did not receive a notification that I could cancel my subscription before it was renewed. Currently, I have an outstanding account balance of 2,112 AUD.

The payment hasn’t been processed yet, but it’s so large that I won’t be able to pay my monthly rent if I’m charged and don’t receive a refund. It’s been a few weeks since I last used Enscape.

Please tell me what I can do right now to resolve this issue. I kindly ask for your approval of my refund as soon as possible.

Best regards,

Huu Tri Le.
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2

Hi @Huu_Tri_Le , and welcome to our Forum.

We have definitely received your request in the form of a dedicated support case as well, so thanks a lot for reaching out to the official support team alongside.

You’ll receive a response from our team very soon, so thank you in advance for staying tuned and for having a bit more patience.