For some reason not known to me, my Enscape has been behaving strangely without warning.
Whenever I try to export the view, Enscape view turns black and no image is exported. Please see screen recording here.
I’m not sure what I’ve done wrong, assistance is greatly appreciated. Thank you!
Hi @_vii , thank you for the report.
In this case, or whenever you experience any issues with Enscape, please kindly forward us a dedicated support report too as detailed here. After we’ve received all of your machine information, log files and so forth with this report we will then be able to troubleshoot the cause behind this thereafter. Once more, thank you in advance!
Just to see if you have solved the problem? I’m facing the same problrm
I am here with the same issues. Surprising as it was working fine a week ago.
I launch enscape, it loads materials, geo, scenes come up. When I render, I get the “preparing render percentage taskbar” and then a black screen. I close enscape, but then it will only load an empty environment, no geo from skp file. I have to restart SketchUp to repeat the same process again.
Updated drivers. Downgraded to older enscape version which makes me think its an NVIDIA issue.
Hi @reststopkirk and welcome to our Forum. I could unfortunately not find any previous report from the first user posting about this above, so could you kindly also forward this to the support team for review via the support button or help center as detailed here? From there we’ll be able to troubleshoot the exact cause behind this behavior accordingly.
Thanks both, I’ve also solved the problem. I unticked the create alpha channel of the output file and it export successfully!
same problem here, need to disable alpha chanel
I’ve got mine fixed by changing the file path to not contain Chinese characters in it, and keeping it shorter than 248 characters.