Issue with Student Licence after renewing

Enscape Requests
1

Hi,

I am struggling with my Enscape Licence since the beginning of the semester. I tried to renew my Licence and in the meantime install Enscape on my second PC. My License appeared “invalid” and I didn’t know what to do. I figured out that I can have it only on one device, so I tried to deactivate my all licenses (the old one which expired and the new one which was supposed to be renewed) on one of my devices. I thought I did it but the message that “all Enscape seats are in use” comes up still every time I try to use Enscape. I send about 2 emails in this case but I didn’t get any answer. I desperately need to solve it, can you help me somehow?

Greetings,

Natalie

2

@dominiak_natalia , in such a case please contact and ask for a dedicated license reset. :slight_smile: In the future at least, you can for now also send me your key via a DM and I’ll reset it for you.

3

hey. I also face the same problem. i tried to renew the license. but it said i have open on other machine. in fact, i have never open my enscape on other devices. so now my license deactivated. how to fix it? i need to use it urgently for my project. pleaseee help meee :’

4

@nabila , please send me your license key through a DM - In the future, please contact instead. Thanks!