Dear all,
I have already log in in my account but I still have this message when I want to start Enscape in Revit. Do you know what I should do?
Thank you!
Also had the same issues on and off. We had Floating license but for some reason some PCs cannot use Enscape. We cannot use it at home for remote work as well. Used to LOVE Enscape as it is fuss free. It’s sooo frustrating esp. if you have submission.
I don’t know how to solve this. Dont undertsand, if this is a floating license and you signed in to the account it still say this notice. Why is it bbecome sooooo complicated now?
Hey @Marts and @joanne0219
I’m really sorry to hear about these issues.
If you have the chance to update to the latest version of Enscape, I suggest to do so. We’ve introduced a few measures that should make the floating license process easier. If that doesn’t help, can I please ask the two of you to open up a support ticket by clicking “Submit a request” in the top right corner of this page?
https://support.chaos.com/hc/en-us
Thank you in advance. I hope it gets solved quickly.
Hi, Has this been resolved? i’m getting same error, reinstalled enscape but no go!
Hi @GordonBuildingDesign , to make sure we aren’t missing anything here please also reach out to our licensing team directly and we will be able to troubleshoot the cause behind this further (which can vary depending on the situation): How do I contact Support? - News & FAQ - Enscape Community Forum
That is of course if you haven’t already, and thanks a lot in advance for your cooperation.
Thanx Demian,
Seems to have fixed its self overnight.
cheers