Need help with 3Ds Max 2014...

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1

Hi guys so I got a new account because I want to be a v-ray customer… but I can’t because I can’t download 3ds max 2014 whenever I try it just goes to medium image and It fails I have the bug text file If it’s needed and also sometimes I have communication failure but sometimes the main problem is can’t even start using 3ds max… so here’s the bug text file:
2014/1/14:16:42:13 Svetlana SVETLANA === Setup started on SVETLANA by Svetlana ===
2014/1/14:16:42:13 Svetlana SVETLANA Path_Length: 151
2014/1/14:16:42:13 Svetlana SVETLANA Current Directory C:\Autodesk\Autodesk_3ds_Max_2014_EFGJKS_Win_64bit_wi_en-US
2014/1/14:16:42:13 Svetlana SVETLANA Launch
2014/1/14:16:42:13 Svetlana SVETLANA CommandLine /url “http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/Autodesk\_3ds\_Max\_2014\_EFGJKS\_Win\_64bit\_wi\_en-US\_Setup.exe” /akamai /auth authparam /sid SESSION_ID
2014/1/14:16:42:13 Svetlana SVETLANA Path_Length: 151
2014/1/14:16:42:13 Svetlana SVETLANA Current Directory C:\Users\Svetlana\AppData\Local\Temp\_AIBE70.tmp
2014/1/14:17:08:56 Svetlana SVETLANA === Setup ended ===

2014/1/14:16:42:19 Svetlana SVETLANA === Setup started on SVETLANA by Svetlana ===
2014/1/14:16:42:19 Svetlana SVETLANA Path_Length: 151
2014/1/14:16:42:19 Svetlana SVETLANA Current Directory C:\Users\Svetlana\AppData\Local\Temp\_AIBE70.tmp
2014/1/14:16:42:19 Svetlana SVETLANA Launch
2014/1/14:17:03:26 Svetlana SVETLANA Download Error Network error SETUP_CONFIG http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/Autodesk\_3ds\_Max\_2014\_EFGJKS\_Win\_64bit\_wi\_en-US\_Setup.exe
2014/1/14:17:03:26 Svetlana SVETLANA Error downloading. Please Install Now again from the Autodesk website. 2014/1/14:17:09:00 Svetlana SVETLANA === Setup ended ===

2014/1/14:17:22:04 Svetlana SVETLANA === Setup started on SVETLANA by Svetlana ===
2014/1/14:17:22:04 Svetlana SVETLANA Path_Length: 151
2014/1/14:17:22:04 Svetlana SVETLANA Current Directory C:\Users\Svetlana\AppData\Local\Temp\_AI2161.tmp
2014/1/14:17:22:04 Svetlana SVETLANA Launch
2014/1/14:17:43:12 Svetlana SVETLANA Download Error Network error SETUP_CONFIG http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/Autodesk\_3ds\_Max\_2014\_EFGJKS\_Win\_64bit\_wi\_en-US\_Setup.exe
2014/1/14:17:43:12 Svetlana SVETLANA Error downloading. Please Install Now again from the Autodesk website. 2014/1/14:17:44:28 Svetlana SVETLANA === Setup ended ===

2014/1/14:17:21:58 Svetlana SVETLANA === Setup started on SVETLANA by Svetlana ===
2014/1/14:17:21:58 Svetlana SVETLANA Path_Length: 151
2014/1/14:17:21:58 Svetlana SVETLANA Current Directory C:\Autodesk\Autodesk_3ds_Max_2014_EFGJKS_Win_64bit_wi_en-US
2014/1/14:17:21:58 Svetlana SVETLANA Launch
2014/1/14:17:21:58 Svetlana SVETLANA CommandLine /url “http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/Autodesk\_3ds\_Max\_2014\_EFGJKS\_Win\_64bit\_wi\_en-US\_Setup.exe” /akamai /auth authparam /sid SESSION_ID
2014/1/14:17:21:58 Svetlana SVETLANA Path_Length: 151
2014/1/14:17:21:58 Svetlana SVETLANA Current Directory C:\Users\Svetlana\AppData\Local\Temp\_AI2161.tmp
2014/1/14:17:44:28 Svetlana SVETLANA === Setup ended ===

2014/1/27:01:23:29 Svetlana SVETLANA === Setup started on SVETLANA by Svetlana ===
2014/1/27:01:23:29 Svetlana SVETLANA Path_Length: 151
2014/1/27:01:23:29 Svetlana SVETLANA Current Directory C:\Autodesk\Autodesk_3ds_Max_2014_EFGJKS_Win_64bit_wi_en-US
2014/1/27:01:23:29 Svetlana SVETLANA Launch
2014/1/27:01:23:29 Svetlana SVETLANA CommandLine /url “http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/Autodesk\_3ds\_Max\_2014\_EFGJKS\_Win\_64bit\_wi\_en-US\_Setup.exe” /akamai /auth authparam /sid SESSION_ID
2014/1/27:01:23:29 Svetlana SVETLANA Path_Length: 151
2014/1/27:01:23:29 Svetlana SVETLANA Current Directory C:\Users\Svetlana\AppData\Local\Temp\_AIB835.tmp
2014/1/27:01:23:42 Svetlana SVETLANA === Setup ended ===

2014/1/27:01:23:32 Svetlana SVETLANA === Setup started on SVETLANA by Svetlana ===
2014/1/27:01:23:32 Svetlana SVETLANA Path_Length: 151
2014/1/27:01:23:32 Svetlana SVETLANA Current Directory C:\Users\Svetlana\AppData\Local\Temp\_AIB835.tmp
2014/1/27:01:23:32 Svetlana SVETLANA Launch
2014/1/27:01:23:40 Svetlana SVETLANA Download Skipped SETUP_CONFIG http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/{CE0ABC82-BD3C-4F3D-9370-6CEBA82D6532}/SETUP\_x64.tar.lzma2
2014/1/27:01:23:42 Svetlana SVETLANA PageOpen LaunchDialog
2014/1/27:01:23:55 Svetlana SVETLANA PageOpen LicenseDialog
2014/1/27:01:24:24 Svetlana SVETLANA PageOpen ProductInfoDialog
2014/1/27:01:26:13 Svetlana SVETLANA PageOpen ProductSelectionDialog2
2014/1/27:01:26:39 Svetlana SVETLANA PageOpen FullProgressDialog
2014/1/27:01:26:39 Svetlana SVETLANA Download Skipped DIRECTX http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/{CE0ABC82-BD3C-4F3D-9370-6CEBA82D6532}/DIRECTX.tar.lzma2
2014/1/27:01:26:39 Svetlana SVETLANA Installing DirectX® Runtime: “C:\Autodesk\WI\Autodesk 3ds Max 2014\3rdParty\DirectX\DXSETUP.exe” /silent
2014/1/27:01:28:22 Svetlana SVETLANA Install DirectX® Runtime Succeeded
2014/1/27:01:28:22 Svetlana SVETLANA Download Skipped CM http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/{CE0ABC82-BD3C-4F3D-9370-6CEBA82D6532}/CM.tar.lzma2
2014/1/27:01:28:22 Svetlana SVETLANA Installing Autodesk® Material Library 2014: ADSK_EULA_STATUS=1 MUILANG=en-us SETUP_PACKAGENAME=“Autodesk 3ds Max 2014” SETUP_PACKAGECODE={8E850B3E-B21A-4780-0064-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=“Microsoft Visual C++ 2008 SP1 Redistributable (x86),;;;” ADSK_SOURCE_ROOT=“C:\Autodesk\WI\Autodesk 3ds Max 2014” FILESINUSETEXT=“” REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2014/1/27:01:29:17 Svetlana SVETLANA Install Autodesk® Material Library 2014 Succeeded
2014/1/27:01:29:18 Svetlana SVETLANA Download Skipped CMILB http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/{CE0ABC82-BD3C-4F3D-9370-6CEBA82D6532}/CMILB.tar.lzma2
2014/1/27:01:29:18 Svetlana SVETLANA Installing Autodesk® Material Library 2014 - Base Image Library: ADSK_EULA_STATUS=1 MUILANG=en-us SETUP_PACKAGENAME=“Autodesk 3ds Max 2014” SETUP_PACKAGECODE={8E850B3E-B21A-4780-0064-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=“{644F9B19-A462-499C-BF4D-300ABC2A28B1},;;;” ADSK_SOURCE_ROOT=“C:\Autodesk\WI\Autodesk 3ds Max 2014” FILESINUSETEXT=“” REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2014/1/27:01:30:49 Svetlana SVETLANA Install Autodesk® Material Library 2014 - Base Image Library Succeeded
2014/1/27:01:30:50 Svetlana SVETLANA Download Play CMILM http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/{CE0ABC82-BD3C-4F3D-9370-6CEBA82D6532}/CMILM.tar.lzma2
2014/1/27:01:56:24 Svetlana SVETLANA Download Aborted CMILM http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/{CE0ABC82-BD3C-4F3D-9370-6CEBA82D6532}/CMILM.tar.lzma2
2014/1/27:01:56:25 Svetlana SVETLANA Install Autodesk® Material Library 2014 - Medium Resolution Library Failed Download Failed, Installation aborted, Result=1603
2014/1/27:01:57:04 Svetlana SVETLANA Rollback Autodesk® Material Library 2014 - Base Image Library Succeeded
2014/1/27:01:58:13 Svetlana SVETLANA Rollback Autodesk® Material Library 2014 Succeeded
2014/1/27:01:58:13 Svetlana SVETLANA Rollback DirectX® Runtime Failed Failure is ignored, Result=1619

PS: please reply quickly as possible Im having this problem for a month now…

2

Hi,

It is better to contact Autodesk support about this.
However, most probably this is caused by older Microsoft Visual C++ installed.

Here are some useful links:
http://forums.autodesk.com/t5/Installation-Licensing/Autocad-2011-Installation-trouble-error-1603/m-p/2739271
http://forums.autodesk.com/t5/Installation-Licensing/Microsoft-Visual-C-2005-Redistributable-x86-Failed-Installation/td-p/2923098

3

Thank you so much! :smile: