Since updating to the latest version, I have not been able to save screenshot images of my render views.
Once the view creation starts, it hangs up and a few minutes later the enscape render window disappears and the image is not made.
I’ve not had this happen with the prior versions…
Perhaps there is a setting with this new version that I’m overlooking??
Below is what my screen looks like before it goes away during an attempt at doing a screenshot…
The view blurs and then freezes up…buttons go grey…
I have an update.
I’m able to save screenshots when Output is set to one of the default Resolution Options.
But when i go to something like 3800 X 2800 (the 2800 is the custom size), then the process stalls.
I have no PC issues or gpu issues, as I believe i have one of the best machines available (Alienware w/ an RTX 4080 w/ 64gb video ram). A new machine only a couple months old.
I’ll keep searching for the fix, but thought adding this updated info may help.
Thanks,
Dave
Ok, another update.
I’ve done no pc or system adjustments, but now it seems to save screenshots beyond the default sizes.
Below is 3800 X 2600 at High Res
Not sure what was going on, but could have been the process of saving the image to our network server.
Moving on, back in action, thanks for putting up with me, lol!!
Did you have ‘sync view with SketchUp’ on?
This can limit the functionality in the Enscape view/window/settings.
PS
Clean looking model, nice 
I have the same escape (4.1) problem with a few views in the same model, exporting at high render quality—resolution 5100x3300. all view exports are okay at high, but I need to lower the render quality to medium to export view2 - the same model -
view 1 high render quality
view 2 ( problem )
send report
Please ideally also forward this to our support team itself (as detailed here) so we can investigate this based on your machine (mainly your graphics card) as well. You mentioned “send report” at the end but I was not able to find any inquiry submitted yet from your (forum) e-mail. Feel free to let me know once sent and thank you in advance.
Check under my work email
Request #285486
thank you
Have you been able to find my report?
Hi @dario_dimauro , your report has been submitted successfully indeed. After further troubleshooting you should hear back again from one of our dedicated support members very soon thereafter. Thank you for just a bit more patience in this regard as well.
