Hi everyone,
I am writing here hoping to get some advice or feedback from the community or a moderator, as I haven’t received a response to my support ticket yet.
Here is my situation: On June 3rd 2026, I accidentally created a Chaos account with a misspelled email address. I immediately contacted support.
Following that, On June 4th I created my correct account, started a trial, and regularly cancelled it on June 17th at 17:37 (CET), well before the deadline.
However, on June 17th at 23:14, my card was charged €730.54. Since my correct account is perfectly clean, this charge I presume is originated from the misspelled account (which is linked to my payment details).
I immediately contacted support on Wednesday, June 17th, right after the charge happened, but I am still waiting for an answer. Today after 5 days I made a follow up.
My bank assistance has provided me the official Bank Reference Number for it. I have already updated my open ticket with this code so hopefully the Chaos Support can easily track it.
Right now, I am stuck with a €730,54 charge, without any confirmation where the transaction come from, no access to the misspelled account, no access to any services (Enscape) and no replies from Chaos support.
I would really prefer to resolve this smoothly with Chaos support rather than having to clear it up through my bank’s dispute procedures. Has anyone experienced a similar billing loop with misspelled accounts? Could any moderator please give me any feed back?