So, i’ve reached to you cause’ i’m having some issues with my student license. I don’t know if i’m contacting you throught the right channels so i’m sorry if doing it wrongly.
I had a problem with my pc, so i had to reset it all, which made me lose all my content, programs and etc. Because of that, when i tried to activate my license, an error of exceed seats was showed up. The thing is: its the same computer, but i just cannot deactivate the license.
I’ve been researching ways make this right but i don’t know how.
Welcome to our Forum and thanks for your inquiry - I have just reset the activation for your license so you should be able to activate Enscape again. Please let me know if you still continue this issue afterward.
Hello Damian, tuve un problema con mi computador y tuve que formatearlo, por lo tanto perdí los programas que utilizaba entre ellos el direct link de Enscape para archicad. yo tengo licencia de estudiante y ahora para utilizarlo me dice que excedí los asientos, como puedo solucionarlo.
I got a new license key today but when I did enter it on my pc I got a message about exceeding seats. Can you please help me out by deactivate it on other devices if there a still some active seats.
Hello Damian I’m having similar problem from the people above. My license said that I have exceeded seats hope you can reset my license. I already sent you a private message about my license key hope to be resolve fast cause I really need it
I have reset the activation for your fixed seat license as well, please try activating Enscape once more.
In case you experience this or any other licensing problems in the future kindly reach out to us via the help center or feedback button as detailed here.
