Request for Refund and Missing License Code - Purchase on 07/08

Enscape Requests, Issues, Discussions Enscape :: Issues
1

Dear Enscape Support Team,

I hope this message finds you well. I am writing to address an issue regarding a purchase I made through your website on 07/08. My name is Ari Kreimech, and I completed a transaction for the Enscape render plugin using my credit card. The total amount charged was $95.47.

Unfortunately, despite multiple attempts to contact your support team, I have not received any response regarding my purchase. Additionally, I have not received any confirmation email or documentation regarding the transaction. This lack of communication has left me dissatisfied with the purchase experience, especially considering that I have not been provided with a license code.

Given the circumstances, I kindly request a full refund of the subscription fee. As I have not been provided with any proof of purchase or a license code, I believe this is the appropriate course of action. I can provide evidence of the purchase through my credit card statement if necessary.

I appreciate your prompt attention to this matter and request that the refund be processed as soon as possible. Please confirm receipt of this email and the initiation of the refund process.

Thank you for your understanding and cooperation.

Sincerely, Ari Kreimech

2

@Ari_Kreimech , welcome to our Forum.

As you’ve likely seen already, we’ve gotten back to you accordingly via e-mail with the following response:

“We have cancelled and refunded you the charge for your subscription. You will receive your refund within the next few business days.”

Let us know in case of any further inquiries!