I want to say that even though we say official support isn’t available you can still ask questions, report bugs and even send support tickets for major problems and crashes. Rather general “how do I achieve X” questions (for example, creating a specific refractive material in V-Ray) fall under community support rather than official support(or at least that’s what I think we agreed on…). I will also be responding to posts whenever I have the time. I have no clue what could be the reason for your licensing problems though and sent a message internally…