Hi guys,
I am quite stressed because suddenly Enscape seems to have a bug when launching from my Revit 2022…in the morning it was working and since the afternoon I get this white screen, not even able to see my enscape window…I updated Enscape to the newest version after this issue, updated my graphic card’s drivers too, no luck, still the same issue.
Can someone help me with this issue?
Thank you in advance.
Alexis
Welcome to our Forum @alexisi , to troubleshoot this as quickly as possible, please send in a Feedback report with your log files. This way we can analyze the cause behind this problem with the help of said files. Meanwhile, you may also try re-installing our latest preview instead to see if it makes any difference and please also make sure that you’ve acquired the latest GPU drivers from either the NVIDIA or AMD homepage directly, plus that your Windows is up to date.
I have the same issue - blank white screen on launch, Enscape is totally unusable in multiple versions of Revit and Sketchup for all model files. Have followed all of the update recommendations for Enscape, Revit, Sketchup, and graphics card, have tried uninstalling and reinstalling Enscape with multiple different versions, all with the same results. Have submitted a feedback report.
Hi @etaylor_1
Welcome to our forum!
Could you try the following; please go into the Enscape folder found inside your Window’s Document folder and remove the file named “RendererWindowHost_WinState.json”.
The path would be C:\Users%username%\Documents\Enscape
If this doesn’t help in resolving the issue, please follow the instructions from my colleague above.