Enscape crashing out multiple computers

Enscape Host Applications Enscape for Revit
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Hello, multiple staff are now having an issue where they launch enscape from within revit 2024, the enscape dark blue screen starts up, but then immediately throws an error: “enscape could not start. we are sorry for the inconvenience. we are eager to fix the problem… this helps us fix the problem sooner!”. However the bug report form also errors out and does not submit. (see attached picture)

I tried updating the computers to latest windows update, nvidia graphics update, revit updated etc, none of that matters and the app still doesnt work. It was working previously, so I’m unsure what changed. I tried to reinstall the previous few versions of enscape, but that also didnt solve it.

the computers are all “standard” windows computers (intel, 32gb+ ram, nvidia 20x0,30x0,40x0 series geforce cards). some of our systems still work, but just started a few days ago, and i’m concerned it’s going to get worse.

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Hi @socaltech , and welcome to our Forum.

You’ve very likely already seen that we’ve replied back via the dedicated official support case of yours. Please check it out if you haven’t, though.

There’s a full paragraph of text to read through, but in short, it also outlines the following steps to resolve the issue:

  1. Log in to your Chaos account and download and install the newest version of Enscape, if you haven’t already.
  2. With the latest version of Enscape installed, repair the required C++ package by running the file located at: C:\Program Files\Enscape\redist\VC_redist.x64.exe

If you’re still unsuccessful thereafter, please simply respond back via your official case so that we can troubleshoot this further. Thanks a lot in advance for your cooperation.