So I sent a WEB LINK to a client to view the 3d model… We did a screen share and when he opens it up. The camera shifts to looking STRAIGHT UP… He cannot drag the view but only for a moment, then it shifts to looking straight up again,
None of the arrow keys work to move the camera either…
The exact same file works fine for me…
He’s tried both EDGE and CHROME with the same result.
He does NOT have any other input devices on his computer.
Any ideas?
@DGD-Duane , can you let me know a bit more about the computer itself, and is there a chance that it’s a mobile machine that has a built-in gyroscope? Otherwise, if it’s a desktop or generally a machine without a built-in gyroscope, then does this occur with every web standalone file? As mentioned, a bit more info about the machine, in any case, would be great, and perhaps there is even another very similar computer available for that user to test if it’s machine-specific-related?
I do not know the SPECs of the computer, but it is a NEW DESKTOP…
Yes, it happened on more than one web based file..
It does not happen on my machine.
I see, thanks for the reply - Are the web standalone’s exported using our latest release or preview? Perhaps you could also send me the web standalone via a DM? If we cannot find any problems with it, we’ll have to dig into this deeper.
Just tried this again with the RELEASE version of 3.2… Same thing..
The person I’m sending these to cannot open the .exe files… This is the only way to share this.
Looking for ideas?
I’m going to go back to 3.1 to see if that works..
@DGD-Duane , they cannot open it, but do they receive any error message? Or is this about the “lookup” problem in general again?
When it comes to issues with 3.2 or the .exe standalone exported, therefore, we’re investigating a few reasons as to why some people run into these crashes and similar problems. We would thus advise actually staying with 3.1 for now especially if it’s working fine instead for the user. I’m sorry about this inconvenience, but you can be assured that we’ll provide more updates once our developers have found a solution.
Does 3.1 work with ArchiCAD 25??
I tried to install it twice yesterday and it just says “The Enscape Add-on is missing”
…Also, the PROFILE page here on the website still does not allow ArchiCAD 25 as an option… It stops at 24…
BTW, the .exe (AFAIK) just never opens… no error message
And… I do appreciate that you are looking into it… I don’t know how to get you what information you need as it’s not my computer that is experiencing the issue.
ArchiCAD support has been added with version 3.1.1+53717 - You can also try installing Enscape for all users to make sure it’s being installed with administrator permission.
Also, since we’re currently in the process of finding out why some users experience issues with 3.2, your user may also very well be affected by that, hence why Enscape is not starting anymore all of the sudden. So, we can either wait until these fixes have been added probably rather soon, but if possible and not too much of a hassle, the user himself can also go to the following directory to see if Enscape generated some log files which we can analyze:
“C:\Users%USERNAME%\AppData\Roaming\Enscape\Data\Logs”
You can just send us everything contained in there. Much appreciated!