Originally posted by mitviz
View Post
I was indeed in vacation but Rodolphe replied the same day you sent your first e-mail. He is not really in charge of commercial purpose so I get back to you when I read the conversation.
Once again we sell rendering time, not images. Not sure what you mean by “Renderfarm hangs”. If this is related to the progress bar, well it indicate 0% when no frames are rendered yet. When the first frames come, the % increases. As one server renders one frame independently, the project progress can go from 0% to 100% shortly. The servers activity help you out to monitor the job. I also remind you that you can stop a project anytime if you notice something abnormal…
I don’t blame for sharing your experience but your words are too violent like if we were thieves. Yet, we have been always fair and honest and proudly serve our customers for 10 years now.
What is sad and disappointing is that people often share and complain about bad experiences whereas happy customers do not regularly.
For instance 9/10 of your last projects went smoothly but we are only hearing about this problematic job…
JP-RANCH.
Comment