Hello Enscape team, just today I decided to update to Enscape 4.1, after restarting the PC, Enscape manages to open without problems, however I am interested in using the new IA Enhance and I get the following message asking me to log in (when I try to click on it, nothing happens)
I go to the login section in settings and it seems to not be connected to the Chaos account (when I installed 4.1 everything seemed to work and I was able to log in)
In my license interface everything seems to be correct too
I don’t know what happened, is this happening a lot with the new version?
Any solution?
Hi @rancelvasquez , thanks for your report - In the first instance here please also make sure that the “Chaos License Server” is running the background. You can just also type in “Start Chaos License Server” using Windows search to find the following:
If for some reason you do not find this app on your machine, please briefly follow the instructions here in order to install said server/software in the first place (which should usually have happened during your Enscape installation): https://docs.chaos.com/display/LIC5/Installing+the+License+Server
Just in case that still makes no difference here I’ll have to ask you to kindly reach out to our dedicated support team as detailed here. And in case you wish to / have to downgrade to Enscape 4.0, you can find our prior installers here (AFTER logging in and clicking on “Show all versions”).
