When opening Revit today I received this error message. I’ve tired uninstalling and re-installing several times to no avail. Enscape has also disappeared from Sketchup. Has anyone else had this issue?
Hi @Tron00 , and thank you for the report.
In that case, I would like to recommend a clean re-installation, where the latest version of Enscape is installed with administrator rights. To do so, please:
- Navigate to Add/Remove programs in Windows.
- Uninstall Enscape Chaos, Unified Login and Chaos license server by using the ‘Uninstall’ button
- Following the completion of the uninstall, please delete the following directories using Windows File Explorer: C:\Users%USERNAME%\AppData\Roaming\Enscape
C:\Users%USERNAME%\AppData\Local\Enscape
C:\Users%USERNAME%\AppData\Local\Temp\Enscape
C:\Program Files\Enscape and the following file - %localappdata%\Chaos\UnifiedLogin\ula.db
C:\Program Files\Chaos\VRLService
C:\Program Files\Chaos\UnifiedLogin
Please also use Windows’ search option to look for and delete any remaining “Enscape” and “Chaos” files and folders.
Afterwards, restart your computer.
Then, install the newest version by right-clicking and selecting “Run as Administrator” from the link below:
https://download.chaos.com/?platform=78&product=73
After the installation is completed, please open the web page http://127.0.0.1:30304/#/ and sign in with the account or email tied to your license.
If the above makes no difference then please forward this issue to our official support team making use of the Help Center as detailed here.
It suffices if you simply include a link to this thread as well for reference in the Help Center’s submission form before sending in your request in form of a dedicated support case.
Thank you once more in advance for your collaboration as well.
Thank you, I have now resolved the issue. The problem was with Admin permissions