Error starting Enscape

Hello I just downloaded the trial version of Enscape3D for my new laptop and job - I am an experienced user, and had no issues with Enscape on my last machine.

I am running Revit 2023 with Windows 10 along with Boot Camp on a 2017 Macbook Pro with a Radeon Pro 560 graphics card and after reading this forum, I made sure that I had the Boot Camp drivers and the graphics card drivers completely updated. This didn’t solve the issue.

Attached is the error message I am receiving when I try to open Enscape. I’m not sure how to send you the error log…

What else do I need to do to resolve this issue? Thanks

Hey @carolinejanetdunn - welcome to the Enscape forum!
The quickest way to send in a support ticket is described on this page: https://learn.enscape3d.com/blog/knowledgebase/using-the-feedback-button-win-revit/

I hope this helps and you get a solution quickly!