Hello everyone..does anyone know why is this happening?
@33mansoori - Your internet connection is likely dropping out on you. Are you connecting via cable, or via Wi-Fi?
Is the issues persistent for you?
There is another thread in connection to your issue, that you will find here, just so you are aware that this is a known issue and you are not alone in experiencing this behavior.
We are aware of this, we know its not ideal, and we are looking at solutions to resolve this issue in the long term.
I can only advise that for the time being, to use the a cable to connect to the internet.
Furthermore, open the Asset Library and allow all thumbnails to load at least once before closing the Asset Library.
This will create a local version, and the same happens to the full object geometry and it’s associated textures and once the asset is placed into a project and rendered once in the Enscape window the heavy data is also then stored locally.
@Pete_Chamberlain Thank you…I found out what is the matter… I usually use vpn…so now it’s working with my vpn. it’s about proxies.
I successfully installed Encape 2.7 in Revit 2017 but after clicking on start button of encape, one dialogue box was opened and in that dialogue box of encape it was loading. The loading time is approximately 15-20 minutes but still encape is loading. In addition, loading is only about 5%. And then it doesn’t work.
Also my all system requirements is fullfill with the Enscape 2.7 version and my graphic driver is up to date. How to fix this error?
Please Guide me.
@33mansoori - thanks for the reply and letting me know you managed to resolve the issue.
@deepshah2108 - Can you please submit some logfiles via the Enscape Feedback button. Include this threads URL in the Feedback Form, so we can link the two together. You don’t need to start Enscape to send in Feedback, so you should be good.
Pete Chamberlain done!
@davidfr - Well, you could just use a SOCKS proxy.