Hi,
I wasn’t able to cancel my free trial for the annual subscription, literally missed the deadline by a few minutes. The invoice hasn’t gotten through yet, but I have received a renewal email.
I submitted a support ticket but I want to know my chances of a cancelation on the invoice/refund. I’m panicking because as a student I can not pay for the annual $600 fee. Also sending this thread just in case something goes wrong with my ticket.
Thank you so much,
Natalie
@nataliecc welcome to our forum! I have checked and it looks like one of my colleagues responded to the support ticket you raised today - if you should have any questions, feel free to reply to her.
Hello there, there has been a same issue with one of my friends, he tried to cancel the subscription but the license got auto renewed. Can you please provide a solution to this?
Hi @Akanksha_Parmar , and welcome to our Forum.
Please kindly let your friend know that he shall please contact our official licensing/support team as detailed here, and he’ll be assisted shortly thereafter.
Thank you very much in advance for your cooperation.
Hello. I forgot to cancel the free trial as above, but suddenly the payment was made.
I already contacted the support because it is really difficult to pay because I am a student, but I am so anxious that I would like to ask when I can get a reply regarding it.
Thank you.
I’ve checked your reply!
Thank you so much for your quick and kind reply.
Welcome to our Forum @Changhee_ko . 
No worries, we’ve already issued a refund in this case. It should appear in your account within about 5–7 business days. If you run into any issues or have further questions, please feel free to simply reply back to our support agent.
Hello. I forgot to cancel my free trial, and the annual fee was charged. As a student, it’s difficult to make this payment, so I’m inquiring whether I can receive a refund. I have already contacted support, and I would appreciate a response.
Thank you.
Hi @Jongyoun_Lee , and welcome to our Forum.
No worries, there’s nothing else you have to do in this case besides wait for a reply from the official support team who should be able to issue a refund very soon thereafter.
Hello,
I write this message with a sense of urgency and sincerity. I purchased a 30-day free trial during my school abroad term and was not able to cancel it on time. I was hoping to get refunded for the annual license fee.
For context,
I needed a free trial since the task I needed to complete only required me to use Enscape for 27 of those days. However, for the last few weeks when I had intended to cancel my trial, both my email ran out of storage (preventing trial notifications from being recieved) and my international phone + data+ plan was cancelled and did not renew (atop of banking issues). It was not until this morning that all of these things were recovered and allowed me to access my account and email to cancel the trial properly.
I know I am 2 days overdue but I was wondering if we could cancel and get the money refunded. I cannot afford the yearly fee and I hope you can understand.
Hi @rcalosa , and welcome to our forum.
Just to confirm: we’ve received the separate support case you submitted alongside which means that a support/licensing agent will contact you very soon.
I can’t share more details or make promises right now, though, so please wait for our next reply, and feel free to respond via the case itself if you have any further questions thereafter. Thanks in advance for just a bit more patience.
It would be good if the policy would allow for at least a 24-hour cancellation period, in the case of accidental renewals. The autorenew email often goes to a spam sorted email folder so many people may not actually get the email warning until its charged.
Please Help, I have gotten charged for an annual subscription for Enscape today after using the free trial and have not used it since but I wanted to cancel before the Auto-Renewal. I am a student and cannot afford the annual subscription payment charge. I am reaching out in hopes of canceling and getting a refund on the $600 charge. I have reached out to support but haven’t heard back yet. Please help
Hi,
I tried the free trial but wasn’t able to cancel my subscription in time. The payment for the annual plan was processed 4 days ago. As a student, I cannot afford the yearly subscription fee, and I was undergoing medical treatment during this period, which caused me to miss the cancellation deadline.
I wanted to ask if it is possible to receive a refund. I have already submitted a refund request with the Chaos support team, but I am very concerned as the charge is a significant amount for me.
Thank you
Hello.
I cancelled the free trial one hour too late, I had some issues on that and the payment is now in process.
I already contacted the support twice after receiving the invoice because as a student, it is really difficult to pay (600$). That amount worries me and I would like to ask when I can get a reply regarding it.
Thank you.
@Dan_B.K We’ve checked and it looks like our support team has responded to your request in the meantime - if you have any further questions, please respond to them directly. Thanks!
Hi,
I too missed the deadline to cancel my trial period and I only noticed as the money came out of my account yesterday.
I unfortunately did not see the reminder emails as the account was set up using an email which I did not have immediate access to over the last week. I immediately cancelled the subscription first thing this morning but the money has still left my account.
I have sent a ticket to your support team this morning but would really like to resolve the situation as I have no scope to be able to afford this payment and it’s causing a great deal of stress for me.
Thank you
Hi @BFoster , and welcome to our Forum.
You’ve very likely already seen our response, but otherwise, please go ahead and check it out, as there’s been some good news in that regard.
Please let us know in case you have any additional inquiries whatsoever.
Hi,
Like the others in this thread I missed the cancelation deadline by just a little bit after I had issues trying to cancel my subscription before. I submitted a ticket this morning regarding the matter for the enscape subscription for the account with the same email as this forum account. At the time of submitting the tickets the payment hadn’t be taken from my account but it since has and I’m panicking quite a bit as that’s an expense I can’t afford as a student. I’m hoping I can get a refund for this, especially as I never got the chance to use enscape due to issues that went unresolved my first day even trying to use the free trial. Is there anything that can be done about this or anyone I can speak to regarding the matter?
Please, I would really appreciate it as I have been under quite a lot of distress and anxiety over the matter.
Thank you.
Hi @NatHill , and welcome to our Forum!
You’ve very likely already seen our update submitted via the dedicated support case of yours; if not, please feel free to check it out, as there’s been some good news.
Thank you in advance, in any case.
Hi,
Like the others I missed the cancelation deadline by just a little bit. I submitted a ticket last night regarding the matter for the enscape subscription for the account with the same email as this forum account. I can’t afford this as a student, and my ticket explains my current circumstances. I’m hoping I can get a refund for this, I haven’t used enscape for about two weeks now. Is there anything that can be done about this or anyone I can speak to regarding the matter? Thank you.