@Skyykim if you have already submitted a ticket to our support team, then there’s nothing you need to do immediately. Our support team will review the case and get back to you via email.
Hi,
I canceled my free trial on the last day, believing this would prevent any charges. Unfortunately, I was still charged for the subscription, and I genuinely cannot afford this payment at all as I am a student. The charged amount is not something I am able to pay, and this situation has caused me a lot of stress and panic.
I ask for your understanding and support in providing a refund for this auto-renewal. I did not intend to continue the subscription, and I acted in good faith by canceling the trial on time.
I would truly appreciate it if someone could review my case as soon as possible and follow up with me. I am honestly very anxious about this and would be grateful for your help and compassion.
Hello, I am writing to desperately request a refund for my Enscape subscription.
I am a student and I had to use Enscape for my architecture class, but I forgot the 14-day deadline and just narrowly missed the cancellation deadline by a couple of minutes (at this point in time, 12 minutes). I cannot afford the 700+ dollar price tag, and I am truly apologize for missing the deadline, but I cannot pay this much money for a software.
I am very sorry, but I truly need this refund and I hope there is a way forward. I would truly appreciate it if a staff member could check up on my request as soon as possible. Thank you again.
Hi @Aine_Adachi, and welcome to our forum. In case you haven’t already, please kindly make use of our official Help Center to submit this request and get it processed asap: https://support.chaos.com/hc/en-us
Let me know in case you experience any problems submitting a ticket this way.
Hi all,
I am a student and recently forgot to finish my trial before the autorenewal. I know that this is my mistake however I was charged $1056 and this amount means I am unable to pay my rent. I am really worried that I will not be able to get a refund despite cancelling very shortly after noticing the charge. I have submitted a couple of tickets. I would really really appreciate it someone is able to get in touch with me about this as I am extremely anxious about how this money is going to affect my livelihood. Many thanks
It’s definitely worth reaching out to support directly if you haven’t already. Some companies are surprisingly understanding about accidental renewals, especially if you contact them soon after the charge. Hope they can work something out for you.