Hi.
I am trying to use the software on a new computer, but even though I have logged out of the software on my old computer, it is not accepting the activation code on the new computer.
error message: you ar using a fixed seat license. If you need to reformat or switch your license to a different machine, please ensure that you remove or deactivate the license from this machine
thank you.
Email address:
Machine fingerprint: 0kwRpsJPiuc2/Fu0JsODmW8F5SJeBun/bfoGm4qI/Hs=
No worries @bedolaci , your license has already been reset now - In the future, just in case I may not be able to reply so quick right away, you can also get in touch with licensing directly (second part of the article) should you experience this behavior again in the future.
If there is anything else I can assist you with what so ever let me know of course.
thank you 
hi.
I am exactly in the same situation ://
would it be possible to reset my license key ?
that would be amazing :))
machine fingerprint : 6vstG1uC9V6BOtPCgNE/sWIpim94iDlrBfbwBzYVnvA=
I have just reset your trial time, but could not find any license key tied to your e-mail. I reckon you referred to the trial “license key”?
There is no separate key to activate the trial again, so you should be able to make use of Enscape for another 14 days now. Thanks for sharing the machine fingerprint right away!
hi.
I am trying to use the software on a new computer, but even though I have logged out of the software on my old computer, it is not accepting the activation code on the new computer.
I want to reset the license , before i usually didnt logout from my device and use again this key it works. but now request to deactivate in my old OS, i use for my essay research. the email is .
thank you
machine fingerprint : Sj+8IIAu0qNJi+TimXTBKet/ni4Oe35JhVq95BmOXbw=
Kindly get in touch with to receive a reset for your educational license, or whenever you generally require any assistance with your student subscription. Thanks a lot in advance.
Hi.
I’m having the same problem using the software on a new computer. I was unable to log out of the software on my old computer, therefore I am requesting to deactivate the license so I can activate it on my new computer.
The email address is:
Welcome to our Forum. Please be so kind as to also get in touch with whenever you require any assistance with your educational license or subscription in general. Thank you in advance for your cooperation!
I already contacted . I hope it can be solved, please.
machine fingerprint: sloS3OUeFBKDXZQLZcX+AJDNpJsf67CUP5hBSLe58aI=
I’ve reset your license now, in the future please keep in touch with whenever you require any further assistance. Thank you in advance, and good luck with your studies.
Thank you!
Hi.
I’m having the same problem as above, I have sold the old computer with everything uninstalled and forgot that the key needs to be deactivated from that machine to be able to use it later on. Sent a request about this in yet but no response yet. My email address for the account was , the license is still valid until 17/04/2024, but the old machine fingerprint I have no access to.
As per the existing request of yours sent in on Friday too, your license has now been reset.
Hello Demian,
Saturday I have open my Enscape with Revit and my license (fixed seat) has become inactive…nothing has changed from the last time I have open enscape: the computer is the same and I haven’t formatted nothing…
I can not activate it because Enscape says that I have previously to deactivate the license in the other computer, but I haven’t other computers…
Please, it’s really urgent because I have to issue a work today…How did this bug can happen?
No worries, I have reset the activation for your license so you should be able to activate Enscape once again. In case you experience this behavior in the future seemingly without any reason or cause again, please reach out to us through the help center or feedback button in order for us to investigate this further.
In this regard though all you have to do is try to re-activate Enscape using the existing license key of yours.
Let me know as well in case of any further questions.
Thank you, now it works!
Good morning,
I am in the exact same situation.
I needed to reset my computer, logged in enscape on another computer and now even after being logged out on both computers the license doesn’t work.
Any chance I could also get an activation reset?
Thanks
If you haven’t already please kindly contact our support team as detailed in the following thread and you will be assisted shortly thereafter: